J.Crew in Los Gatos, CA Closed now

Reviews about J.Crew

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  September 08, 2019, by Carolyne Van Den Hoogen
  The women I spoke to on the phone clearly was busy and didn't give me her full attention. Even admitted it to me. She was not helpful or clear. Her wording made me feel like I was a criminal. I had ordered something online to pick up in stores. I'm going on a trip and I needed the item. I asked if I could take it from the floor. She responded, "I just can't let you walk out with merchandise. That's not how it works." This makes me sad because I really like Jcrew but this customer service was bad and I do not like how I was treated. Communication about pick up orders should be made prior to purchase. I also shouldn't be treated like some thief when I ask a genuine question. Phone call made- Wednesday September 6th at 11:20am