francesca's in Los Gatos, CA Open now

Reviews about francesca's

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  July 12, 2020, by A Google User
  They have a lovely selection of clothes and jewelry, but unfortunately the attitude and misleading "sale" information left a bad taste in my mouth. I will NOT shop there again. I have a small baby and it is hard for me to get out and shop, so this was a special occasion where I was able to do it with my baby and my husband. I walked into this store because they advertised a "thanksgiving" sale of "buy one item, get the other one 50% off". I specifically asked the girl who worked there if it applies to the sale items (they had a rack with 30% off items) and she told me "yes". That's why I bought 2 items instead of 1. I normally always check the bill when I pay but this time I had my 7 months old baby with me and had to take care of her while my husband paid. When I got home, I checked the bill and realized that they didn't give me 50% off the second item. I called them and they informed me over the phone that the 50% off did not apply to the "manager's special". When I told them that I SPECIFICALLY asked about it, they told me that the answer that was given to me was correct, 50% applies to "sale" items but not "manager's special"....well, nobody informed me about that part when I made my purchase or when I asked them about 50%. At the end of the day it is not about extra $10 I can save, but it is about how I feel about my purchase and how they treat their customers. Even though the items I bought are nice and overall the price is good, I don't really have a great feeling about this place and will not go there again. The LEAST they could do, when I call them, is apologize for this misinformation which they didn't. If I lived closer, I would have gone back and returned the clothes I bought. I hope this review will encourage the owners to be better at communication and making sure their customers are happy, so they could return for more.